eCommerce Platform Selection Guide
Speed up the process to build your business case and select your eCommerce solution
Member Challenge
- Selecting and implementing the right eCommerce platform – one that aligns with your requirements – is a significant undertaking.
- Despite the importance of selecting and implementing the right eCommerce platform, many organizations struggle to define an approach to picking the most appropriate vendor and rolling out the solution in an effective and cost-efficient manner.
- IT often finds itself in the unenviable position of taking the fall for eCommerce platforms that don’t deliver on the promise of the eCommerce strategy.
Our Advice
Critical Insight
- eCommerce platform selection must be driven by your overall customer experience management strategy: link your eCommerce selection to your organization’s CXM framework.
- Determine what exactly you require from your eCommerce platform; leverage use cases to help guide selection.
- Ensure strong points of integration between eCommerce and other software, such as CRM and POS. Your eCommerce solution should not live in isolation; it must be part of a wider ecosystem.
Impact and Result
- A clear, concise, and compelling eCommerce RFP and a detailed requirements picklist.
- An eCommerce platform that effectively meets business needs and delivers value.
- Reduced costs during eCommerce selection and faster time to results after implementation.
Research & Tools
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1. eCommerce Platform Selection Deck – A guide that walks you through the process of building your business case and selecting the proper eCommerce platform.
This blueprint will help you build a business case for selecting the right eCommerce platform, define key requirements, and conduct a thorough analysis and scan of the current state of the ever-evolving eCommerce market space.
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eCommerce Platform Selection Guide Storyboard
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2. eCommerce Request for Proposal Template – A best-of-breed template to help you build a clear, concise, and compelling RFP.
Create your own request for proposal (RFP) for your eCommerce solution procurement process by customizing the RFP template created by Info-Tech.
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eCommerce RFP Template
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