Optimize the Right Metrics to Scale Your Business
Tech CEOs will accelerate at-scale attainment with the right front-office metrics, innovative problem solving, and continuous improvement.
Member Challenge
- Failing to present the board with clear metrics and improvement plans can have a significant impact on a leader's career.
- Measuring metrics not aligned with revenue goals hinders a software startup's growth and success.
- Lack of shared goals and metrics hinders data-driven decision making.
- Leaders need reliable metrics to improve processes.
Our Advice
Critical Insight
This SoftwareReviews blueprint provides the guidance and tools required to implement a key metrics approach, resulting in getting to scale faster. Key steps for success include:
- Establishing benchmarks in front-office operations.
- Educating stakeholders on the importance of the right metrics.
- Evaluating against benchmarks and establishing a link between key metrics and processes.
- Setting realistic goals for functional leaders for improvement and aligning with the CEO's goals.
- Measuring the impact of changes, adjusting improvement goals, and communicating progress.
Impact and Result
Instill confidence in leadership among investors, the board, and employees through a demonstrated ability to bring operations back on track as indicated by key metrics.
Research & Tools
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1. Optimize the Right Metrics to Scale Your Business Deck – A deck to enable tech CEOs to have conversations with other leaders, compare the company's performance against benchmarks, diagnose metrics, and improve and scale their company.
In this deck, you will discover the key metrics that will help your company scale and the benchmarks for guiding decisions on making operational improvements to scale the company.
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Optimize the Right Metrics to Scale Your Business – Phases 1-2
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2. Optimize the Right Metrics to Scale Your Business Toolkit – Tools to calculate key metrics and compare against benchmarks.
These tools compare your company's benchmarks against those of high-growth companies, giving you insights into the secondary metrics that could help you scale.
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Key Metrics Evaluation and Benchmarking Tool
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Metrics Benchmarking Reference Guide
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3. Optimize the Right Metrics to Scale Your Business Tool Presentation Template – A template to present the results of benchmarking analysis, create improvement plans, and assign responsibility.
This presentation makes it easy to communicate the need for a metrics strategy that aligns everyone, tracks performance against industry benchmarks, and creates a plan for improvement and growth.
| Name | Actions |
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Metrics and Operations Improvement Plan Presentation Template
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Onsite Workshop: Optimize the Right Metrics to Scale Your Business
Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Do-It-Yourself Implementation
The slides in this Best Practice Blueprint will walk you step-by-step through every phase of your project with supporting tools and templates ready for you to use.
Project Accelerator Workshop
You can also use this Best Practice Blueprint to facilitate your own project accelerator workshop within your organization using the workshop slides and facilitation instructions provided in the Appendix.
Module 1: Establish Metrics and Stakeholders
The Purpose
Assess the current metrics and processes, help align the leadership team to key metrics, and identify secondary metrics to scale.
Key Benefits Achieved
- Key metrics identified
- Tools to identify and troubleshoot performance against benchmarks
| Activities | Outputs |
|---|---|
| 1.1 Discuss the current metrics that are being used to measure the success of the organization. |
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| 1.2 Identify the key stakeholders who will be affected by any changes to the metrics. |
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| 1.3 Discuss and summarize the growth plan and strategy of the company |
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Module 2: Evaluate the Processes and Links to the Metrics
The Purpose
Identify the metrics collection process and assign ownership.
Key Benefits Achieved
Alignment on the metrics and finalized collection process
| Activities | Outputs |
|---|---|
| 2.1 Discuss the current processes that are in place to collect and analyze the data. |
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| 2.2 Identify the links between the metrics and the organization's goals. |
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| 2.3 Identify any areas where the processes could be improved. |
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| 2.4 Turn KPIs into shared goals. |
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Module 3: Compare the Current Metrics to Benchmarks and Identify Gaps
The Purpose
Look at the top four metrics that are critical for this stage of the company and check against benchmarks.
Key Benefits Achieved
Results of the benchmarking exercise and an analysis of the gaps
| Activities | Outputs |
|---|---|
| 3.1 Compare the organization's current metrics to industry benchmarks. |
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| 3.2 Identify any gaps between the organization’s metrics and the benchmarks. |
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| 3.3 Discuss the implications of these gaps. |
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Module 4: Plan to Address Gaps and the Changes Needed
The Purpose
Create a plan to address the gaps.
Key Benefits Achieved
Leadership team aligned and finalized plans to address metric gaps
| Activities | Outputs |
|---|---|
| 4.1 Develop a plan to address the gaps in the organization's metrics. |
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| 4.2 Identify the resources that will be needed to implement the changes. |
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| 4.3 Develop a timeline for implementing the changes. |
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Module 5: Develop a Strategy for Implementing the Changes
The Purpose
Finalize strategy for continuous monitoring and improvement.
Key Benefits Achieved
Targets and plan for monitoring metric performance
| Activities | Outputs |
|---|---|
| 5.1 Discuss the challenges that may be encountered in implementing the changes. |
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| 5.2 Develop a strategy for overcoming these challenges. |
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| 5.3 Develop a communication plan to keep stakeholders informed of the changes. |
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